Business GDPR Privacy Policy

Good 2 Know Energy Limited.
Good 2 Know Energy Background

From the 25 May 2018 organisation’s, including ours, who control and process personal data must comply with new EU legislation known as the General Data Protection Regulation or GDPR.

The rules contained within the GDPR replace those within the Data Protection Act 1998 offering enhanced rights and security to individuals and placing obligations on those who control and process that data to do so lawfully and securely.

When we use your personal data we are regulated under the GDPR which applies across the European Union (including in the United Kingdom) and we are responsible as ‘data processor’ of that personal data for the purposes of the GDPR.

This privacy policy sets out how Good 2 Know Energy Limited uses and protects any information that you give Good 2 Know Energy Limited when you use this website.

Good 2 Know Energy Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Good 2 Know Energy Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/09/2018.

Good 2 Know Energy Limited is committed to the protection of your data at all times and follows GDPR Regulation on:-

As a registered company in England, Company number 10960807; we ensure that all of our Employees and Third party data processors are aware of the following Good 2 Know Energy Limited policies and procedures.


What is GDPR

At its core, GDPR is a new set of rules designed to give EU citizens more control over their personal data. It aims to simplify the regulatory environment for business so both citizens and businesses in the European Union can fully benefit from the digital economy.

The reforms are designed to reflect the world we're living in now, and brings laws and obligations - including those around personal data, privacy and consent - across Europe up to speed for the internet-connected age.

Good 2 Know Energy (“G2K”) is committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For collecting data covered by The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) the Data Controller is Andrew O’Halloran.


Who are Third Party Processors?

A third party data processor is defined under GDPR as, “a natural or legal person or organisation which processes personal data on behalf of a controller.” This essentially means any third party who processes personal data on your behalf. This could include cloud services, mailing houses, hosting companies and any other organisation whereby you share personal data as part of your business operations or as part of any projects you may be running.


What we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internall record keeping.

We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Data Security.

We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information.

You may choose to restrict the collection or use of your personal information in the following ways;- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at GDPR@g2kenergy.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Good 2 Know Energy Limited, 414-416 Blackpool Road, Ashton-On-Ribble, Preston, England PR2 2DX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

IP Addresses.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Cookies.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Union ("EU"). It may also be processed by staff operating outside the EU who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fullfilment of energy contracts, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent un-authorised access.

Uses made of the information.

We use information held about you in the following ways:

If you are an existing customer, we will contact you by phone, e-mail or SMS with information about energy services You have the right to withdraw consent at any time.

Disclosure of your information.

We may disclose your personal information to members of our company, its subsidiaries and colleagues where appropriate.

Your Rights.

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us using our usual methods.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

If you believe that we have done something wrong by not complying with GDPR please contact us in the first instance to make a complaint for which we aim to resolve. Should you not be happy with this resolution, you do have the right to lodge a complaint with the supervisory authority, the Information Commissioner's Office.

Access to information.

GDPR gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £5 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy.

Any changes we may make to our privacy policy in the future will be posted on this page.

Contact.

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to the Data Protection Officer email: GDPR@g2kenergy.co.uk

Good 2 Know Energy Limited is registered in England & Wales with Company Number 10960807
Registered Office – 414-416 Blackpool Road, Ashton-On-Ribble, Preston, England, PR2 2DX